Frequently Asked Questions

What is the difference between one process colors and highlights?
One process color is color that is applied all over from roots to ends. Highlights, or dimensional lighting, are applied with foil or saran to achieve a blended natural effect or a more bold, trendy look.

Is it possible to perm color treated hair?
Yes, it is possible, but it depends on the condition and the elasticity of the hair. Only a professional stylist can make this judgment. Call for a complimentary consultation.

I’m just starting to go gray. How can I cover it without everyone noticing?
There are several options. For a first time color client, the most natural approach would be a color wash with a non-ammonia, non-peroxide product. These washes will gradually fade without any showing any roots or regrowth.

Some examples are Goldwell’s Colorance, Wella’s Color Touch or xxx. Another option would be to highlight your hair by weaving your own natural shade throughout your hair. This process will camouflage the gray without giving the impression that you colored your hair. We provides a complimentary consultation for those considering these options.

How do I book a “color/highlight/haircut?” How much time does it take?
When making an appointment for multiple services, please be specific about the services you require so that we can book enough time to meet your needs. If you are unsure about how much time each service will take, please ask the receptionist.

I wear contacts. Do I have to remove them for eyebrow waxing, tinting or facial?
While it is not necessary to remove them, you should do what is most comfortable for you. Most people leave them in.

My hair has static electricity, especially in the winter. Is there anything I can do about it?
Using a good moisturizing shampoo and conditioner will help. Ask our stylists to recommend one. For a quick fix, spray your brush or comb with hair spray before styling. Ionic brushes and blow dryers make a big difference.

My scalp gets very dry and flaky in the winter. Does anything help?
Moisturizing shampoos and conditioners that contain tea tree oil will help control dry scalp. Try getting a deep conditioning treatment at the salon several times during the winter months.

Are shampoos really different?
Absolutely. Shampoos are formulated for different types of hair and scalps. Your professional stylist can recommend the right one for you.

Do I have to take “everything” off when getting a massage?
The choice is yours. Some people like to leave an undergarment on, while others are comfortable removing everything and getting under the covers. A massage is done in complete privacy, and you are completely covered with a sheet during the massage. Talk to the massage therapist before booking an appointment if you have questions.

What is the risk of infection while getting manicures and pedicures?
We minimize the risk in every possible way. After every pedicure our spas are sanitized, and after every manicure the area is cleaned and prepared for the next client. Our technicians disinfect these areas after each use.

How much should I tip?
Typically, it’s 15–20% of your total bill. Shampoo assistants generally get $1 to $2, when you are getting a hair cut, and a dollar or two more if you are getting chemical service.